Доброго времени суток

при подключении панели MIKO CTI возникает ошибка

cannot fetch user list
NATS: Request 'crm.v1.cmd.users.list' time out


FreePBX 16.0.21.18
Asterisk Version: 16.28.0
версия модуля MIKO 14.0.0.101



Статусы сервисов
[  {
   "name": "monitord",
   "state": "ok",
   "pid": "8493"
 },
 {
   "name": "nats",
   "state": "ok",
   "version": "1.4.1",
   "uptime": "1h4m53s",
   "start": "2022-09-21T16:37:22.762145492Z"
 },
 {
   "name": "auth",
   "state": "ok",
   "start": "2022-09-21T16:37:52.764283761Z",
   "uptime": "1h4m23s",
   "version": "1.2"
 },
 {
   "name": "ami-listener",
   "state": "ok",
   "start": "2022-09-21T16:37:52.768528914Z",
   "uptime": "1h4m23s",
   "version": "2.4.20220829.236"
 },
 {
   "name": "speech",
   "state": "ok",
   "start": "2022-09-21T16:37:52.765540112Z",
   "uptime": "1h4m23s",
   "version": "1.0.20220829.236"
 },
 {
   "name": "chats",
   "state": "ok",
   "start": "2022-09-21T16:37:52.76624949Z",
   "uptime": "1h4m23s",
   "version": "1.2.20220829.236"
 },
 {
   "name": "crm-1c",
   "state": "ok",
   "last_error": "[2022-09-21T17:41:32] 1C:Enterprise service did not respond within the expected time",
   "start": "2022-09-21T16:37:52.763459574Z",
   "uptime": "1h4m23s",
   "version": "1.9"
 }
]