Друзья, добрый день.
Подскажите, пожалуйста, направление.


Есть АТС на AsteriskNow. Есть загрузка данных в 1С. По некоторым пользователям история звонка правильно прикрепляется к сотруднику, по некоторым - сотрудник не заполняется. Есть различия в деталях звонка: у некоторых пользователей стоит их внутренний звонок, у других - номер транка. Понимаю, что на стороне АТС похоже что-то. Причем в настройках пользователя. Но визуально не могу найти различия в настройках.

Куда копать?

Прилагаю дебаги двух таких звонков.

Хорошо:

Скрытый текст

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Плохо:

Скрытый текст

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P.S. Кажется, форма отправки нового сообщения на форум не работает в Хроме.