Добрый день.
Конфигурация: CRM 2.0.9.3.
Панель телефонии: 1.4.24.7.
АТС: Elastix.
Ситуация такая: при попытке завершить звонок соединение не закрывается, а по прежнему висит. Продолжает висеть до тех пор, пока собеседник самостоятельно не повесит трубку. Закрытие и открытие панели не помогает.
Логи звонка 1:
Логи звонка 2:
P.S. Данная ситуация начала регулярно проявляться после обновления панели телефонии на более новую версию (встривание новой версии панели было выполнено по инструкции:http://wiki.telefon1c.ru/astpanel:designer:crm2 ).
Конфигурация: CRM 2.0.9.3.
Панель телефонии: 1.4.24.7.
АТС: Elastix.
Ситуация такая: при попытке завершить звонок соединение не закрывается, а по прежнему висит. Продолжает висеть до тех пор, пока собеседник самостоятельно не повесит трубку. Закрытие и открытие панели не помогает.
Логи звонка 1:
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[Newchannel] <generic event="Newchannel" privilege="call,all" channel="SIP/117-00000291" channelstate="0" channelstatedesc="Down" calleridnum="117" calleridname="device" accountcode="" exten="89278218961" context="from-internal" uniqueid="1436968034.943" /> [Newstate] <generic event="Newstate" privilege="call,all" channel="SIP/117-00000291" channelstate="4" channelstatedesc="Ring" calleridnum="117" calleridname="device" connectedlinenum="" connectedlinename="" uniqueid="1436968034.943" /> [NewCallerid] <generic event="NewCallerid" privilege="call,all" channel="SIP/117-00000291" calleridnum="117" calleridname="117" uniqueid="1436968034.943" cid_callingpres="0 (Presentation Allowed, Not Screened)" /> [NewCallerid] <generic event="NewCallerid" privilege="call,all" channel="SIP/117-00000291" calleridnum="84956662076" calleridname="" uniqueid="1436968034.943" cid_callingpres="0 (Presentation Allowed, Not Screened)" /> [Newchannel] <generic event="Newchannel" privilege="call,all" channel="SIP/00017260-00000292" channelstate="0" channelstatedesc="Down" calleridnum="" calleridname="" accountcode="" exten="" context="from-trunk" uniqueid="1436968034.944" /> [NewCallerid] <generic event="NewCallerid" privilege="call,all" channel="SIP/00017260-00000292" calleridnum="89278218961" calleridname="" uniqueid="1436968034.944" cid_callingpres="0 (Presentation Allowed, Not Screened)" /> [Dial] <generic event="Dial" privilege="call,all" subevent="Begin" channel="SIP/117-00000291" destination="SIP/00017260-00000292" calleridnum="117" calleridname="<unknown>" connectedlinenum="<unknown>" connectedlinename="<unknown>" uniqueid="1436968034.943" destuniqueid="1436968034.944" dialstring="00017260/89278218961" /> [Newstate] <generic event="Newstate" privilege="call,all" channel="SIP/00017260-00000292" channelstate="5" channelstatedesc="Ringing" calleridnum="89278218961" calleridname="" connectedlinenum="117" connectedlinename="" uniqueid="1436968034.944" /> [Newstate] <generic event="Newstate" privilege="call,all" channel="SIP/00017260-00000292" channelstate="6" channelstatedesc="Up" calleridnum="89278218961" calleridname="" connectedlinenum="117" connectedlinename="" uniqueid="1436968034.944" /> [Newstate] <generic event="Newstate" privilege="call,all" channel="SIP/117-00000291" channelstate="6" channelstatedesc="Up" calleridnum="117" calleridname="" connectedlinenum="" connectedlinename="" uniqueid="1436968034.943" /> [NewAccountCode] <generic event="NewAccountCode" privilege="call,all" channel="SIP/00017260-00000292" uniqueid="1436968034.944" accountcode="" oldaccountcode="" /> [Bridge] <generic event="Bridge" privilege="call,all" bridgestate="Link" bridgetype="core" channel1="SIP/117-00000291" channel2="SIP/00017260-00000292" uniqueid1="1436968034.943" uniqueid2="1436968034.944" callerid1="117" callerid2="89278218961" /> |
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[Unlink] <generic event="Unlink" privilege="call,all" channel1="SIP/117-0000029d" channel2="SIP/00017682-0000029e" uniqueid1="1436968769.955" uniqueid2="1436968769.956" callerid1="117" callerid2="89083021792" /> [Bridge] <generic event="Bridge" privilege="call,all" bridgestate="Link" bridgetype="core" channel1="SIP/117-0000029d" channel2="SIP/00017682-0000029e" uniqueid1="1436968769.955" uniqueid2="1436968769.956" callerid1="117" callerid2="89083021792" /> [NewAccountCode] <generic event="NewAccountCode" privilege="call,all" channel="SIP/00017682-0000029e" uniqueid="1436968769.956" accountcode="" oldaccountcode="" /> [Newstate] <generic event="Newstate" privilege="call,all" channel="SIP/117-0000029d" channelstate="6" channelstatedesc="Up" calleridnum="117" calleridname="" connectedlinenum="" connectedlinename="" uniqueid="1436968769.955" /> [Newstate] <generic event="Newstate" privilege="call,all" channel="SIP/00017682-0000029e" channelstate="6" channelstatedesc="Up" calleridnum="89083021792" calleridname="" connectedlinenum="117" connectedlinename="" uniqueid="1436968769.956" /> [Newstate] <generic event="Newstate" privilege="call,all" channel="SIP/00017682-0000029e" channelstate="5" channelstatedesc="Ringing" calleridnum="89083021792" calleridname="" connectedlinenum="117" connectedlinename="" uniqueid="1436968769.956" /> [Dial] <generic event="Dial" privilege="call,all" subevent="Begin" channel="SIP/117-0000029d" destination="SIP/00017682-0000029e" calleridnum="117" calleridname="<unknown>" connectedlinenum="<unknown>" connectedlinename="<unknown>" uniqueid="1436968769.955" destuniqueid="1436968769.956" dialstring="00017682/89083021792" /> [NewCallerid] <generic event="NewCallerid" privilege="call,all" channel="SIP/00017682-0000029e" calleridnum="89083021792" calleridname="" uniqueid="1436968769.956" cid_callingpres="0 (Presentation Allowed, Not Screened)" /> [Newchannel] <generic event="Newchannel" privilege="call,all" channel="SIP/00017682-0000029e" channelstate="0" channelstatedesc="Down" calleridnum="" calleridname="" accountcode="" exten="" context="from-trunk" uniqueid="1436968769.956" /> [NewCallerid] <generic event="NewCallerid" privilege="call,all" channel="SIP/117-0000029d" calleridnum="84956662076" calleridname="" uniqueid="1436968769.955" cid_callingpres="0 (Presentation Allowed, Not Screened)" /> [Newstate] <generic event="Newstate" privilege="call,all" channel="SIP/117-0000029d" channelstate="4" channelstatedesc="Ring" calleridnum="117" calleridname="device" connectedlinenum="" connectedlinename="" uniqueid="1436968769.955" /> [Newchannel] <generic event="Newchannel" privilege="call,all" channel="SIP/117-0000029d" channelstate="0" channelstatedesc="Down" calleridnum="117" calleridname="device" accountcode="" exten="89083021792" context="from-internal" uniqueid="1436968769.955" /> |
P.S. Данная ситуация начала регулярно проявляться после обновления панели телефонии на более новую версию (встривание новой версии панели было выполнено по инструкции: