скинуть скрины с настройками очереди?

Лог:

Скрытый текст

{"#",4238019d-7e49-4fc9-91db-b6b951d5cf8e, {2, { {"S","CDR"}, {"#",acf6192e-81ca-46ef-93a6-5a6968b78663, {9, {34, {0,"AcctId", {"Pattern", {"L"}, {"N",10,0,1} },"AcctId",10}, {1,"id_pbx", {"Pattern", {"L"}, {"N",10,0,0} },"id_pbx",10}, {2,"UID", {"Pattern", {"L"}, {"N",32,0,1} },"UID",32}, {3,"calldate", {"Pattern", {"D"}, {"L"} },"calldate",19}, {4,"clid", {"Pattern", {"S",50,1}, {"L"} },"clid",50}, {5,"src", {"Pattern", {"S",50,1}, {"L"} },"src",50}, {6,"dst", {"Pattern", {"S",50,1}, {"L"} },"dst",50}, {7,"answer", {"Pattern", {"D"}, {"L"} },"answer",19}, {8,"dcontext", {"Pattern", {"S",300,1}, {"L"} },"dcontext",300}, {9,"channel", {"Pattern", {"S",300,1}, {"L"} },"channel",300}, {10,"dstchannel", {"Pattern", {"S",300,1}, {"L"} },"dstchannel",300}, {11,"lastapp", {"Pattern", {"S",50,1}, {"L"} },"lastapp",50}, {12,"lastdata", {"Pattern", {"S",500,1}, {"L"} },"lastdata",500}, {13,"start", {"Pattern", {"D"}, {"L"} },"start",19}, {14,"end", {"Pattern", {"D"}, {"L"} },"end",19}, {15,"duration", {"Pattern", {"L"}, {"N",10,0,0} },"duration",10}, {16,"billsec", {"Pattern", {"L"}, {"N",10,0,0} },"billsec",10}, {17,"disposition", {"Pattern", {"S",50,1}, {"L"} },"disposition",50}, {18,"amaflags", {"Pattern", {"S",50,1}, {"L"} },"amaflags",50}, {19,"accountcode", {"Pattern", {"S",50,1}, {"L"} },"accountcode",50}, {20,"uniqueid", {"Pattern", {"S",32,1}, {"L"} },"uniqueid",32}, {21,"userfield", {"Pattern", {"S",500,1}, {"L"} },"userfield",500}, {22,"InternalCalleridNum", {"Pattern", {"L"}, {"N",32,0,0} },"InternalCalleridNum",32}, {23,"recordingfile", {"Pattern", {"S",500,1}, {"L"} },"recordingfile",500}, {24,"origextension", {"Pattern", {"S",50,1}, {"L"} },"origextension",50}, {25,"aocs", {"Pattern", {"S",50,1}, {"L"} },"aocs",50}, {26,"aocd", {"Pattern", {"S",50,1}, {"L"} },"aocd",50}, {27,"aoce", {"Pattern", {"S",50,1}, {"L"} },"aoce",50}, {28,"aoc_costs_per_unit", {"Pattern", {"S",50,1}, {"L"} },"aoc_costs_per_unit",50}, {29,"aoc_costs_per_unit_currency", {"Pattern", {"S",50,1}, {"L"} },"aoc_costs_per_unit_currency",50}, {30,"linkedid", {"Pattern", {"S",50,1}, {"L"} },"linkedid",50}, {31,"did", {"Pattern", {"S",50,1}, {"L"} },"did",50}, {32,"cnum", {"Pattern", {"S",30,1}, {"L"} },"cnum",30}, {33,"cnam", {"Pattern", {"S",50,1}, {"L"} },"cnam",50} }, {2,34,0,0,1,1,2,2,3,3,4,4,5,5,6,6,7,7,8,8,9,9,10,10,11,11,12,12,13,13,14,14,15,15,16,16,17,17,18,18,19,19,20,20,21,21,22,22,23,23,24,24,25,25,26,26,27,27,28,28,29,29,30,30,31,31,32,32,33,33, {1,2, {2,0,34, {"N",892238}, {"N",0}, {"N",115626620635053}, {"D",20190709114743}, {"S","""78126004246"" <78126004246>"}, {"S","78126004246"}, {"S","701"}, {"D",20190709114743}, {"S","ext-queues"}, {"S","SIP/portal-out-00000369"}, {"S","Stayer CallCentre 302"}, {"S","Queue"}, {"S","701,tC,,,,,,,,"}, {"D",20190709114743}, {"D",20190709114814}, {"N",31}, {"N",31}, {"S","ANSWERED"}, {"S","DOCUMENTATION"}, {"S",""}, {"S","1562662063.5053"}, {"S",""}, {"N",0}, {"S","in-78122404747-78126004246-20190709-114743-1562662063.5053.wav"}, {"S",""}, {"S",""}, {"S",""}, {"S",""}, {"S",""}, {"S",""}, {"S","1562662063.5053"}, {"S","78122404747"}, {"S","78126004246"}, {"S",""},0}, {2,1,34, {"N",892239}, {"N",0}, {"N",115626620635053}, {"D",20190709114751}, {"S","""78126004246"" <78126004246>"}, {"S","78126004246"}, {"S","302"}, {"D",20190709114757}, {"S","ext-local"}, {"S","Local/302@from-queue-00000818;2"}, {"S","SIP/302-0000036a"}, {"S","Dial"}, {"S","SIP/302,,trM(auto-blkvm)Ib(func-apply-sipheaders^s^1)"}, {"D",20190709114751}, {"D",20190709114814}, {"N",23}, {"N",17}, {"S","ANSWERED"}, {"S","DOCUMENTATION"}, {"S",""}, {"S","1562662071.5057"}, {"S",""}, {"N",0}, {"S","external-302-78126004246-20190709-114751-1562662071.5057.wav"}, {"S",""}, {"S",""}, {"S",""}, {"S",""}, {"S",""}, {"S",""}, {"S","1562662063.5053"}, {"S",""}, {"S","78126004246"}, {"S",""},0} },33,1}, {0,0} } } }, { {"S","CEL"}, {"#",acf6192e-81ca-46ef-93a6-5a6968b78663, {9, {23, {0,"AcctId", {"Pattern", {"L"}, {"N",10,0,1} },"AcctId",10}, {1,"id_pbx", {"Pattern", {"L"}, {"N",10,0,0} },"id_pbx",10}, {2,"UID", {"Pattern", {"L"}, {"N",32,0,1} },"UID",32}, {3,"eventtype", {"Pattern", {"S",50,1}, {"L"} },"eventtype",50}, {4,"eventtime", {"Pattern", {"D"}, {"L"} },"eventtime",19}, {5,"cidname", {"Pattern", {"S",50,1}, {"L"} },"cidname",50}, {6,"cidnum", {"Pattern", {"S",50,1}, {"L"} },"cidnum",50}, {7,"cidani", {"Pattern", {"S",50,1}, {"L"} },"cidani",50}, {8,"cidrdnis", {"Pattern", {"S",50,1}, {"L"} },"cidrdnis",50}, {9,"ciddnid", {"Pattern", {"S",50,1}, {"L"} },"ciddnid",50}, {10,"context", {"Pattern", {"S",300,1}, {"L"} },"context",300}, {11,"exten", {"Pattern", {"S",50,1}, {"L"} },"exten",50}, {12,"channame", {"Pattern", {"S",300,1}, {"L"} },"channame",300}, {13,"appname", {"Pattern", {"S",50,1}, {"L"} },"appname",50}, {14,"appdata", {"Pattern", {"S",300,1}, {"L"} },"appdata",300}, {15,"amaflags", {"Pattern", {"S",50,1}, {"L"} },"amaflags",50}, {16,"accountcode", {"Pattern", {"S",50,1}, {"L"} },"accountcode",50}, {17,"uniqueid", {"Pattern", {"S",50,1}, {"L"} },"uniqueid",50}, {18,"peer", {"Pattern", {"S",300,1}, {"L"} },"peer",300}, {19,"userdeftype", {"Pattern", {"S",50,1}, {"L"} },"userdeftype",50}, {20,"eventextra", {"Pattern", {"S",50,1}, {"L"} },"eventextra",50}, {21,"linkedid", {"Pattern", {"S",32,1}, {"L"} },"linkedid",32}, {22,"userfield", {"Pattern", {"S",50,1}, {"L"} },"userfield",50} }, {2,23,0,0,1,1,2,2,3,3,4,4,5,5,6,6,7,7,8,8,9,9,10,10,11,11,12,12,13,13,14,14,15,15,16,16,17,17,18,18,19,19,20,20,21,21,22,22, {1,0},22,-1}, {0,0} } } } } }

вопрос по поводу агентов не совсем понял

таблица данными наполняется. нагрузка приемлемая.

повторюсь - все остальные звонки отображаются корректно.

проблема со звонками, которые распределяются в одну конкретную очередь

Здравствуйте

Начиная с какого-то момента все входящие вызовы, которые маршрутизуруются на очередь из операторов колл-центра, отмечаются в журнале звонков, как  пропущенные. Прочие вызовы отмечаются без ошибок.

Подскажите, пожалуйста, куда смотреть


1. FreePBX 13.0.195.17      'VoIP Server'

2.  1С:Предприятие 8.3 (8.3.10.2466) "Управление торговлей", редакция 10.3 (10.3.13.2)    64 bit

3. Версия панели телефонии 1.0.24.62

4. Панель телефонии + внешний телефон

5. Версия журнала звонков 1.0.1.22