да это действительно можно использовать для отслеживания, но эта та еще работа "seek and destroy", а есть ли решение более автоматизированное?

По умолчанию после звонка предлагается создать документ звонок, таким образом можно смотреть историю по взаимодействиям и тд
но что делать если сотрудники не проводят этот документ?, как решить этот вопрос и поможет ли журнал звонков в этом случае?

в принципе верно, какая сейчас последняя аскозия мико 5.2?

при попытке позвонить из панели на внутренний номер абонента ни чего не происходит

[MusicControl] Возвращено проигрывание музыки по окончанию вызова
[Call] <call id='1' number='sip:101@192.168.1.209:5060' name='' status='finished' var='from1c'/>
[f05a36b3] new Structure("response, actionid, variable, value","Success", "f05a36b3", "CDR(linkedid)", "askozia-1492546850.1375")
[Cdr] new Structure("event, privilege, accountcode, source, destination, destinationcontext, callerid, channel, destinationchannel, lastapplication, lastdata, starttime, answertime, endtime, duration, billableseconds, disposition, amaflags, uniqueid, userfield, recordingfile, linkedid","Cdr", "cdr,all", "", "100", "101", "SIP-PHONE-107644497157bbfe0414c87", "'100' <100>", "SIP/100-0000018c", "Local/ERROR:UNIQID_TO_EXTENSION_FAILED(none)@internal-caller-transfer-000001e9;", "Hangup", "", "2017-04-18 20:20:50", "", "2017-04-18 20:20:50", "0", "0", "FAILED", "DOCUMENTATION", "askozia-1492546850.1375", "", "/storage/usbdisk1/askoziapbx/callrecordings/101/askozia-1492546850.1375_100_101_2017-04-18-20-20-50.gsm", "askozia-1492546850.1375")
[Hangup] new Structure("event, privilege, channel, uniqueid, calleridnum, calleridname, connectedlinenum, connectedlinename, cause, cause_txt","Hangup", "call,all", "SIP/100-0000018c", "askozia-1492546850.1375", "100", "100", "<unknown>", "<unknown>", "20", "Subscriber absent")
[SoftHangupRequest] new Structure("event, privilege, channel, uniqueid, cause","SoftHangupRequest", "call,all", "SIP/100-0000018c", "askozia-1492546850.1375", "16")
[Dial] new Structure("event, privilege, subevent, channel, uniqueid, dialstatus","Dial", "call,all", "End", "SIP/100-0000018c", "askozia-1492546850.1375", "CHANUNAVAIL")
[Hangup] new Structure("event, privilege, channel, uniqueid, calleridnum, calleridname, connectedlinenum, connectedlinename, cause, cause_txt","Hangup", "call,all", "Local/ERROR:UNIQID_TO_EXTENSION_FAILED(none)@internal-caller-transfer-000001e9;1", "askozia-1492546850.1376", "101", "<unknown>", "100", "100", "0", "Unknown")
[Cdr] new Structure("event, privilege, accountcode, source, destination, destinationcontext, callerid, channel, destinationchannel, lastapplication, lastdata, starttime, answertime, endtime, duration, billableseconds, disposition, amaflags, uniqueid, userfield, recordingfile, linkedid","Cdr", "cdr,all", "", "100", "ERROR:UNIQID_TO_EXTENSION_FAILED(none)", "internal-caller-transfer", "'100' <100>", "Local/ERROR:UNIQID_TO_EXTENSION_FAILED(none)@internal-caller-transfer-000001e9;", "", "", "", "2017-04-18 20:20:50", "", "2017-04-18 20:20:50", "0", "0", "NO ANSWER", "DOCUMENTATION", "askozia-1492546850.1377", "", "", "askozia-1492546850.1375")
[Hangup] new Structure("event, privilege, channel, uniqueid, calleridnum, calleridname, connectedlinenum, connectedlinename, cause, cause_txt","Hangup", "call,all", "Local/ERROR:UNIQID_TO_EXTENSION_FAILED(none)@internal-caller-transfer-000001e9;2", "askozia-1492546850.1377", "100", "100", "101", "<unknown>", "0", "Unknown")
[HangupRequest] new Structure("event, privilege, channel, uniqueid","HangupRequest", "call,all", "Local/ERROR:UNIQID_TO_EXTENSION_FAILED(none)@internal-caller-transfer-000001e9;2", "askozia-1492546850.1377")
[NewCallerid] new Structure("event, privilege, channel, calleridnum, calleridname, uniqueid, cid_callingpres","NewCallerid", "call,all", "Local/ERROR:UNIQID_TO_EXTENSION_FAILED(none)@internal-caller-transfer-000001e9;1", "101", "", "askozia-1492546850.1376", "0 (Presentation Allowed, Not Screened)")
[Newchannel] new Structure("event, privilege, channel, channelstate, channelstatedesc, calleridnum, calleridname, accountcode, exten, context, uniqueid","Newchannel", "call,all", "Local/ERROR:UNIQID_TO_EXTENSION_FAILED(none)@internal-caller-transfer-000001e9;2", "4", "Ring", "", "", "", "ERROR:UNIQID_TO_EXTENSION_FAILED(none)", "internal-caller-transfer", "askozia-1492546850.1377")
[Newchannel] new Structure("event, privilege, channel, channelstate, channelstatedesc, calleridnum, calleridname, accountcode, exten, context, uniqueid","Newchannel", "call,all", "Local/ERROR:UNIQID_TO_EXTENSION_FAILED(none)@internal-caller-transfer-000001e9;1", "0", "Down", "", "", "", "ERROR:UNIQID_TO_EXTENSION_FAILED(none)", "internal-caller-transfer", "askozia-1492546850.1376")
[Dial] new Structure("event, privilege, subevent, channel, uniqueid, dialstatus","Dial", "call,all", "End", "SIP/100-0000018c", "askozia-1492546850.1375", "CHANUNAVAIL")
[Newstate] new Structure("event, privilege, channel, channelstate, channelstatedesc, calleridnum, calleridname, connectedlinenum, connectedlinename, uniqueid","Newstate", "call,all", "SIP/100-0000018c", "4", "Ring", "100", "100", "", "", "askozia-1492546850.1375")
[Newchannel] new Structure("event, privilege, channel, channelstate, channelstatedesc, calleridnum, calleridname, accountcode, exten, context, uniqueid","Newchannel", "call,all", "SIP/100-0000018c", "0", "Down", "100", "100", "", "101", "SIP-PHONE-107644497157bbfe0414c87", "askozia-1492546850.1375")
[Call] <call id='1' number='sip:101@192.168.1.209:5060' name='' status='calling' var='from1c'/>
[MusicControl] Проигрывание музыки на время звонка остановлено
[NoActionID] new Structure("response, channeltype, objectname, chanobjecttype, secretexist, remotesecretexist, md5secretexist, context, language, amaflags, cid_callingpres, callgroup, pickupgroup, mohsuggest, voicemailbox, transfermode, lastmsgssent, maxforwards, call_limit, busy_level, maxcallbr, dynamic, callerid, regexpire, sip_authinsecure, sip_forcerport, acl, sip_canreinvite, sip_directmedia, sip_promiscredir, sip_userphone, sip_videosupport, sip_textsupport, sip_t_38support, sip_t_38ec, sip_t_38maxdtgrm, sip_sess_timers, sip_sess_refresh, sip_sess_expires, sip_sess_min, sip_rtp_engine, sip_encryption, sip_dtmfmode, tohost, address_ip, address_port, default_addr_ip, default_addr_port, default_username, codecs, codecorder, status, sip_useragent, reg_contact, qualifyfreq, parkinglot, sip_use_reason_header, description","Success", "SIP", "100", "peer", "Y", "N", "N", "SIP-PHONE-107644497157bbfe0414c87", "ru-ru", "Unknown", "Presentation Allowed, Not Screened", "", "", "", "", "open", "-1", "0", "2147483647", "5", "384 kbps", "Y", "'100' <100>", "273 seconds", "no", "Y", "N", "N", "N", "N", "N", "Y", "N", "N", "Unknown", "-1", "Accept", "uas", "1800", "90", "asterisk", "N", "auto", "", "192.168.1.254", "5060", "(null)", "0", "100", "(gsm|ulaw|alaw)", "ulaw,alaw,gsm", "OK (1 ms)", "MIKO Lab SoftPhone 2.0.18.9", "sip:100@192.168.1.254:5060;ob", "2000 ms", "", "N", "")
new Structure("response, channeltype, objectname, chanobjecttype, secretexist, remotesecretexist, md5secretexist, context, language, amaflags, cid_callingpres, callgroup, pickupgroup, mohsuggest, voicemailbox, transfermode, lastmsgssent, maxforwards, call_limit, busy_level, maxcallbr, dynamic, callerid, regexpire, sip_authinsecure, sip_forcerport, acl, sip_canreinvite, sip_directmedia, sip_promiscredir, sip_userphone, sip_videosupport, sip_textsupport, sip_t_38support, sip_t_38ec, sip_t_38maxdtgrm, sip_sess_timers, sip_sess_refresh, sip_sess_expires, sip_sess_min, sip_rtp_engine, sip_encryption, sip_dtmfmode, tohost, address_ip, address_port, default_addr_ip, default_addr_port, default_username, codecs, codecorder, status, sip_useragent, reg_contact, qualifyfreq, parkinglot, sip_use_reason_header, description","Success", "SIP", "100", "peer", "Y", "N", "N", "SIP-PHONE-107644497157bbfe0414c87", "ru-ru", "Unknown", "Presentation Allowed, Not Screened", "", "", "", "", "open", "-1", "0", "2147483647", "5", "384 kbps", "Y", "'100' <100>", "273 seconds", "no", "Y", "N", "N", "N", "N", "N", "Y", "N", "N", "Unknown", "-1", "Accept", "uas", "1800", "90", "asterisk", "N", "auto", "", "192.168.1.254", "5060", "(null)", "0", "100", "(gsm|ulaw|alaw)", "ulaw,alaw,gsm", "OK (1 ms)", "MIKO Lab SoftPhone 2.0.18.9", "sip:100@192.168.1.254:5060;ob", "2000 ms", "", "N", "")

коллеги уже связывались по удаленке
мне за нее Дмитрий настойчиво просил оплатить 5 тр
а по факту виноват тот кто предоставил атс
но слишком много сторон причастных и все хотят за работу, а это не работает даже после разжевывания

я ни кому не буду рекомендовать вашу компанию !!!!
очень негативный опыт
работает через жопу

а у меня манго, то есть web версию+sip использовать пока не имеет смысла?

Safari
Версия 9.0 (10601.1.37.1.2)

1С:Предприятие 8.3 (8.3.6.2041)

а вот на пустом месте ошибка при вызове
по ссылке

и такое есть при переходе из мико в контрагента
ссылка

Мне ответили по горячей линии что firefox не поддерживается

Если не подключены аудио устройство при входящем звонке, приложение-клиент 1С падает с ошибкой
Это фича или баг?

Добрый день при нажатии открыть не происходит ни чего, в браузерах сафари и мозила mac os.
С тонкого клиента все работает
Куда смотреть?