Не могу прослушать ни одну запись.
По нажатию на кнопку трубка поднимается и через секунду сбрасывается.

Делаю отправку факса. Прохожу отладкой - вижу, что файл отправлен на астериск (в выделенном фрагменте на скрине он отправляется). Но на атс ребята получают следующую ошибку (второй скрин). Т.е. на АТС файл отсутствует. Помогите, пожалуйста, решить проблему

Подскажите, как можно настроить "Нормализацию" и избавиться от спецсимволов?

Файл на АТС есть. Вот на скрине видно, что файл запрашивается без указания формата, а также есть пробелы в пути к файлу. По коду не вижу, где формируется путь к запрашиваемому файлу

Файл можно без проблем скачать и прослушать. Значит, файл существует?

Программисты брали инструкции для Астериска здесь https://wiki.miko.ru/astpanel:ats

Инициирован запрос имени файла записи CDR
new Structure("response, actionid, message","Success", "pt1c41", "Originate successfully queued")
[UserEvent] {"#",3d48feae-a9c6-4c5a-a099-9eb6477630c6,{22,{{"S","event"},{"S","UserEvent"}},{{"S","channelstate"},{"S","4"}},{{"S","privilege"},{"S","user,all"}},{{"S","channel"},{"S","Local/10000777@miko_ajam-00005625;2"}},{{"S","channelstatedesc"},{"S","Ring"}},{{"S","calleridnum"},{"S","<unknown>"}},{{"S","context"},{"S","miko_ajam"}},{{"S","calleridname"},{"S","<unknown>"}},{{"S","connectedlinenum"},{"S","<unknown>"}},{{"S","connectedlinename"},{"S","<unknown>"}},{{"S","language"},{"S","en"}},{{"S","accountcode"},{"S",""}},{{"S","exten"},{"S","10000777"}},{{"S","priority"},{"S","3"}},{{"S","uniqueid"},{"S","1632823199.64550"}},{{"S","linkedid"},{"S","1632823199.64549"}},{{"S","userevent"},{"S","CallRecord"}},{{"S","chan1c"},{"S","SIP/41"}},{{"S","fpath"},{"S","80/admin/1c/download/index.php?type=Records&view="}},{{"S","filename"},{"S","/var/spool/asterisk/monitor/2021/05/28/in-+375296867929-+375173093658-20210528-132757-1622197677.7394.wav"}},{{"S","uniqueid1c"},{"S","1622197677.7394"}},{{"S","host"},{"S","192.168.1.17"}}}}
[Hangup] {"#",3d48feae-a9c6-4c5a-a099-9eb6477630c6,{19,{{"S","event"},{"S","Hangup"}},{{"S","channelstate"},{"S","6"}},{{"S","privilege"},{"S","call,all"}},{{"S","channel"},{"S","Local/10000777@miko_ajam-00005625;1"}},{{"S","channelstatedesc"},{"S","Up"}},{{"S","calleridnum"},{"S","<unknown>"}},{{"S","context"},{"S","miko_ajam"}},{{"S","calleridname"},{"S","<unknown>"}},{{"S","connectedlinenum"},{"S","<unknown>"}},{{"S","connectedlinename"},{"S","<unknown>"}},{{"S","language"},{"S","en"}},{{"S","accountcode"},{"S",""}},{{"S","exten"},{"S","10000777"}},{{"S","priority"},{"S","1"}},{{"S","uniqueid"},{"S","1632823199.64549"}},{{"S","linkedid"},{"S","1632823199.64549"}},{{"S","cause_txt"},{"S","Unknown"}},{{"S","cause"},{"S","0"}},{{"S","host"},{"S","192.168.1.17"}}}}
[Hangup] {"#",3d48feae-a9c6-4c5a-a099-9eb6477630c6,{19,{{"S","event"},{"S","Hangup"}},{{"S","channelstate"},{"S","6"}},{{"S","privilege"},{"S","call,all"}},{{"S","channel"},{"S","Local/10000777@miko_ajam-00005625;2"}},{{"S","channelstatedesc"},{"S","Up"}},{{"S","calleridnum"},{"S","<unknown>"}},{{"S","context"},{"S","miko_ajam"}},{{"S","calleridname"},{"S","<unknown>"}},{{"S","connectedlinenum"},{"S","<unknown>"}},{{"S","connectedlinename"},{"S","<unknown>"}},{{"S","language"},{"S","en"}},{{"S","accountcode"},{"S",""}},{{"S","exten"},{"S","h"}},{{"S","priority"},{"S","3"}},{{"S","uniqueid"},{"S","1632823199.64550"}},{{"S","linkedid"},{"S","1632823199.64549"}},{{"S","cause_txt"},{"S","Unknown"}},{{"S","cause"},{"S","0"}},{{"S","host"},{"S","192.168.1.17"}}}}
new Structure("response, actionid, message","Success", "pt1c41", "Originate successfully queued")
[ExtensionStatus] {"#",3d48feae-a9c6-4c5a-a099-9eb6477630c6,{8,{{"S","event"},{"S","ExtensionStatus"}},{{"S","host"},{"S","192.168.1.17"}},{{"S","privilege"},{"S","call,all"}},{{"S","hint"},{"S","SIP/41&Custom:DND41,CustomPresence:41"}},{{"S","exten"},{"S","41"}},{{"S","status"},{"S","8"}},{{"S","context"},{"S","ext-local"}},{{"S","statustext"},{"S","Ringing"}}}}
[Newstate] {"#",3d48feae-a9c6-4c5a-a099-9eb6477630c6,{18,{{"S","event"},{"S","Newstate"}},{{"S","channelstate"},{"S","5"}},{{"S","privilege"},{"S","call,all"}},{{"S","channel"},{"S","SIP/41-00004fdb"}},{{"S","channelstatedesc"},{"S","Ringing"}},{{"S","calleridnum"},{"S","41"}},{{"S","context"},{"S","from-internal"}},{{"S","calleridname"},{"S","CDR_RECORDS"}},{{"S","connectedlinenum"},{"S","41"}},{{"S","connectedlinename"},{"S","CDR_RECORDS"}},{{"S","language"},{"S","ru"}},{{"S","accountcode"},{"S",""}},{{"S","exten"},{"S",""}},{{"S","Переменные"},{"#",3d48feae-a9c6-4c5a-a099-9eb6477630c6,{3,{{"S","CDR(linkedid)"},{"S","1632823200.64551"}},{{"S","1cautoanswer"},{"S",""}},{{"S","extenfrom1c"},{"S",""}}}}},{{"S","priority"},{"S","1"}},{{"S","uniqueid"},{"S","1632823200.64551"}},{{"S","linkedid"},{"S","1632823200.64551"}},{{"S","host"},{"S","192.168.1.17"}}}}
[ExtensionStatus] {"#",3d48feae-a9c6-4c5a-a099-9eb6477630c6,{8,{{"S","event"},{"S","ExtensionStatus"}},{{"S","host"},{"S","192.168.1.17"}},{{"S","privilege"},{"S","call,all"}},{{"S","hint"},{"S","SIP/41&Custom:DND41,CustomPresence:41"}},{{"S","exten"},{"S","41"}},{{"S","status"},{"S","1"}},{{"S","context"},{"S","ext-local"}},{{"S","statustext"},{"S","InUse"}}}}
[Newstate] {"#",3d48feae-a9c6-4c5a-a099-9eb6477630c6,{18,{{"S","event"},{"S","Newstate"}},{{"S","channelstate"},{"S","6"}},{{"S","privilege"},{"S","call,all"}},{{"S","channel"},{"S","SIP/41-00004fdb"}},{{"S","channelstatedesc"},{"S","Up"}},{{"S","calleridnum"},{"S","41"}},{{"S","context"},{"S","from-internal"}},{{"S","calleridname"},{"S","CDR_RECORDS"}},{{"S","connectedlinenum"},{"S","41"}},{{"S","connectedlinename"},{"S","CDR_RECORDS"}},{{"S","language"},{"S","ru"}},{{"S","accountcode"},{"S",""}},{{"S","exten"},{"S",""}},{{"S","Переменные"},{"#",3d48feae-a9c6-4c5a-a099-9eb6477630c6,{3,{{"S","CDR(linkedid)"},{"S",""}},{{"S","CDR(dst)"},{"S",""}},{{"S","extenfrom1c"},{"S",""}}}}},{{"S","priority"},{"S","1"}},{{"S","uniqueid"},{"S","1632823200.64551"}},{{"S","linkedid"},{"S","1632823200.64551"}},{{"S","host"},{"S","192.168.1.17"}}}}
[Hangup] {"#",3d48feae-a9c6-4c5a-a099-9eb6477630c6,{19,{{"S","event"},{"S","Hangup"}},{{"S","channelstate"},{"S","6"}},{{"S","privilege"},{"S","call,all"}},{{"S","channel"},{"S","SIP/41-00004fdb"}},{{"S","channelstatedesc"},{"S","Up"}},{{"S","calleridnum"},{"S","41"}},{{"S","context"},{"S","from-internal"}},{{"S","calleridname"},{"S","CDR_RECORDS"}},{{"S","connectedlinenum"},{"S","41"}},{{"S","connectedlinename"},{"S","CDR_RECORDS"}},{{"S","language"},{"S","ru"}},{{"S","accountcode"},{"S",""}},{{"S","exten"},{"S",""}},{{"S","priority"},{"S","1"}},{{"S","uniqueid"},{"S","1632823200.64551"}},{{"S","linkedid"},{"S","1632823200.64551"}},{{"S","cause_txt"},{"S","Normal Clearing"}},{{"S","cause"},{"S","16"}},{{"S","host"},{"S","192.168.1.17"}}}}
[ExtensionStatus] {"#",3d48feae-a9c6-4c5a-a099-9eb6477630c6,{8,{{"S","event"},{"S","ExtensionStatus"}},{{"S","host"},{"S","192.168.1.17"}},{{"S","privilege"},{"S","call,all"}},{{"S","hint"},{"S","SIP/41&Custom:DND41,CustomPresence:41"}},{{"S","exten"},{"S","41"}},{{"S","status"},{"S","0"}},{{"S","context"},{"S","ext-local"}},{{"S","statustext"},{"S","Idle"}}}}

Астериск 16 и панель версии 1.4.26.34

Из любого места в базе (из панели, из документов звонков, из модуля журнала звонков) запускаю команду Прослушать запись. Вызов стартует, но буквально сразу и обрывается. Но записи разговора на АТС есть, и их можно скачать. Проблема лишь с некоторыми вызовами. Многие вызовы успешно прослушиваются.

Спасибо, установка утилиты помогла

Специалист по настройке телефонии Астериск сказал, что Астериск 13 и FreePBX 13

Asterisk 1.0.0.6

Во время звонка пытаемся отправить факс. После выбора документа для отправки выскакивает ошибка "Не удалось загрузить файл факса на сервер Asterisk".

Данные о версиях на скринах.

Помогло включение внешней панели. Будем её использовать

Панель встраивали согласно инструкции
https://wiki.miko.ru/astpanel:designer:ut11
После настройки правил поддержки и оптимизации конфигурации сделали
изменение типовых объектов:
1. Определили глобальную переменную в модуле управляемого приложения (скрин
1)
2. Изменили ПриНачалеРаботыСистемы (скрин 2)
3. Изменили ПриЗавершенииРаботыСистемы (скрин 3)
4. Добавили обработку и в ней команду ОткрытьПанельТелефонии (скрин 4)
5. Добавили подсистему с командами (скрин 5, 6)
6. Добавили роль и назначили ей необходимые права (скрин 7,8)
Команды Позвонить и ПрослушатьЗапись не создавали.

Динамическая маршрутизация работает, когда включена функция "Активизировать при звонке". Если отключить активизацию, сразу перестает работать маршрутизация. С чем это может быть связано?