Вы не авторизованы

Вы можете читать сообщения. Если вы хотите создать новую тему или присоединиться к обсуждению, пройдите процедуру регистрации или авторизуйтесь.

RSS
Панель телефонии для 1С, Не отображается софтфон
 
Добрый день! Ничего не трогая в настройках, после недели использования пропала возможность принять звонок в 1С и положить трубку во время исходящего звонка.
ошибка.jpg (123.46 КБ)
 
Прошу приложить логи из панели телефонии:
На wiki описали инструкции по включению режима отладки.
Приложите скриншоты из формы настроек:

  1. Вкладка "Телефонные станции"
  2. Вкладка "Пользователи панели"
  3. Первая вкладка с персональными настройками
 
[MusicControl] Проигрывание музыки на время звонка остановлено
[Call]
[Presence]
[Newchannel] new Structure("event, privilege, channel, channelstate, channelstatedesc, calleridnum, calleridname, accountcode, exten, context, uniqueid","Newchannel", "call,all", "SIP/235-0000002c", "0", "Down", "235", "235", "", "89197157270", "SIP-PHONE-62478576457875c1782fd2", "askozia-1471503674.102")
[ExtensionStatus] new Structure("event, privilege, exten, context, hint, status","ExtensionStatus", "call,all", "235", "localchannels", "Custom:busystate235&SIP/235", "1")
[ExtensionStatus] new Structure("event, privilege, exten, context, hint, status","ExtensionStatus", "call,all", "123", "internal", "SIP/235", "1")
[ExtensionStatus] new Structure("event, privilege, exten, context, hint, status","ExtensionStatus", "call,all", "235", "internal", "Custom:busystate235&SIP/235", "1")
[ExtensionStatus] new Structure("event, privilege, exten, context, hint, status","ExtensionStatus", "call,all", "123", "internal-caller-transfer", "SIP/235", "1")
[ExtensionStatus] new Structure("event, privilege, exten, context, hint, status","ExtensionStatus", "call,all", "235", "internal-caller-transfer", "Custom:busystate235&SIP/235", "1")
[Newstate] new Structure("event, privilege, channel, channelstate, channelstatedesc, calleridnum, calleridname, connectedlinenum, connectedlinename, uniqueid","Newstate", "call,all", "SIP/235-0000002c", "4", "Ring", "235", "235", "", "", "askozia-1471503674.102")
[NewAccountCode] new Structure("event, privilege, channel, uniqueid, accountcode, oldaccountcode","NewAccountCode", "call,all", "SIP/235-0000002c", "askozia-1471503674.102", "91014354", "")
[Newchannel] new Structure("event, privilege, channel, channelstate, channelstatedesc, calleridnum, calleridname, accountcode, exten, context, uniqueid","Newchannel", "call,all", "SIP/SIP-PROVIDER-153363687757989269d5339-0000002d", "0", "Down", "", "", "", "", "SIP-PROVIDER-153363687757989269d5339-incoming", "askozia-1471503674.103")
[NewCallerid] new Structure("event, privilege, channel, calleridnum, calleridname, uniqueid, cid_callingpres","NewCallerid", "call,all", "SIP/SIP-PROVIDER-153363687757989269d5339-0000002d", "89197157270", "", "askozia-1471503674.103", "0 (Presentation Allowed, Not Screened)")
[Dial] new Structure("event, privilege, subevent, channel, destination, calleridnum, calleridname, connectedlinenum, connectedlinename, uniqueid, destuniqueid, dialstring","Dial", "call,all", "Begin", "SIP/235-0000002c", "SIP/SIP-PROVIDER-153363687757989269d5339-0000002d", "235", "235", "<unknown>", "<unknown>", "askozia-1471503674.102", "askozia-1471503674.103", "89197157270@SIP-PROVIDER-153363687757989269d5339")
[80d15ff9] new Structure("response, actionid, variable, value","Success", "80d15ff9", "INTERCHANNEL", "")
[Connection] <connection state='Connected' code='200' />
[MusicControl] Проигрывание музыки на время звонка остановлено
[Newstate] new Structure("event, privilege, channel, channelstate, channelstatedesc, calleridnum, calleridname, connectedlinenum, connectedlinename, uniqueid","Newstate", "call,all", "SIP/SIP-PROVIDER-153363687757989269d5339-0000002d", "5", "Ringing", "89197157270", "", "235", "235", "askozia-1471503674.103")
[4e68669a] new Structure("response, actionid, variable, value","Success", "4e68669a", "extenfrom1c", "")
[MusicControl] Проигрывание музыки на время звонка остановлено
[Call]
[Call]
[Hangup] new Structure("event, privilege, channel, uniqueid, calleridnum, calleridname, connectedlinenum, connectedlinename, cause, cause_txt","Hangup", "call,all", "SIP/SIP-PROVIDER-153363687757989269d5339-0000002d", "askozia-1471503674.103", "89197157270", "<unknown>", "235", "235", "17", "User busy")
[Dial] new Structure("event, privilege, subevent, channel, uniqueid, dialstatus","Dial", "call,all", "End", "SIP/235-0000002c", "askozia-1471503674.102", "BUSY")
[MusicControl] Возвращено проигрывание музыки по окончанию вызова
[Presence]
[SoftHangupRequest] new Structure("event, privilege, channel, uniqueid, cause","SoftHangupRequest", "call,all", "SIP/235-0000002c", "askozia-1471503674.102", "16")
[Hangup] new Structure("event, privilege, channel, uniqueid, calleridnum, calleridname, connectedlinenum, connectedlinename, cause, cause_txt","Hangup", "call,all", "SIP/235-0000002c", "askozia-1471503674.102", "235", "235", "<unknown>", "<unknown>", "17", "User busy")
[ExtensionStatus] new Structure("event, privilege, exten, context, hint, status","ExtensionStatus", "call,all", "235", "localchannels", "Custom:busystate235&SIP/235", "0")
[ExtensionStatus] new Structure("event, privilege, exten, context, hint, status","ExtensionStatus", "call,all", "123", "internal", "SIP/235", "0")
[ExtensionStatus] new Structure("event, privilege, exten, context, hint, status","ExtensionStatus", "call,all", "235", "internal", "Custom:busystate235&SIP/235", "0")
[ExtensionStatus] new Structure("event, privilege, exten, context, hint, status","ExtensionStatus", "call,all", "123", "internal-caller-transfer", "SIP/235", "0")
[ExtensionStatus] new Structure("event, privilege, exten, context, hint, status","ExtensionStatus", "call,all", "235", "internal-caller-transfer", "Custom:busystate235&SIP/235", "0")
[Cdr] new Structure("event, privilege, accountcode, source, destination, destinationcontext, callerid, channel, destinationchannel, lastapplication, lastdata, starttime, answertime, endtime, duration, billableseconds, disposition, amaflags, uniqueid, userfield, recordingfile, linkedid","Cdr", "cdr,all", "91014354", "235", "89197157270", "SIP-PROVIDER-153363687757989269d5339", "'235' <235>", "SIP/235-0000002c", "SIP/SIP-PROVIDER-153363687757989269d5339-0000002d", "Hangup", "", "2016-08-18 12:01:14", "", "2016-08-18 12:01:23", "9", "0", "BUSY", "DOCUMENTATION", "askozia-1471503674.102", "outbound", "", "askozia-1471503674.102")
[ProcessMessageLoop] <result = 'operation timeout' errcode='28' httpcode = '0' / >
ошибка3.jpg (178.72 КБ)
ошибка2.jpg (179.13 КБ)
ошибка1.jpg (270.32 КБ)
 
Какие есть варианты решения?
 
Цитата
[ProcessMessageLoop] <result = 'operation timeout' errcode='28' httpcode = '0' / >
Возможно ошибка связана с этим сообщением. Потеряна связь с АТС.
Убедитесь, что АТС доступна, и связь надежна.
Попробуйте использовать актуальную версию панели телефонии.
 
Спасибо за помощь. Действительно связь с АТС была не стабильна. Сейчас все отлично! :)
Читают тему (гостей: 1)